At Pure Water Healthy Life BD, we strive to provide high-quality products and excellent customer service. If you receive a damaged, defective, or incorrect product, you may request a return within 3 days of receiving your order.
Eligible Returns
A return may be accepted if:
The product is damaged or defective upon delivery.
You receive the wrong product.
The product is unused and in its original packaging.
Non-Eligible Returns
Returns will not be accepted if:
The product has been used or consumed.
The product is damaged due to improper handling after delivery.
The return request is made after the specified return period.
Return Process
Contact our customer support team within 3 days of receiving your order.
Provide your order number and details of the issue.
Our team will review your request and provide return instructions if approved.
Return Shipping
If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.
In other cases, return shipping costs may be the responsibility of the customer.
For any questions regarding returns, please contact our customer support team.
